Return Policy
Return Policy - Cornitas B.V. (www.mayisalt.eu)
Last Updated: [25-11-2023]
At Cornitas B.V., we aim to ensure our customers are satisfied with their purchases. Below is our return policy applicable to products purchased through order@mayisalt.eu.
1. Returns
1.1 You have the right to return products within 14 days of receiving your order, without providing any reasons.
1.2 To qualify for a return, the products must be unused and returned in the original packaging.
2. Return Procedure
2.1 To initiate the return of products, please contact us at order@mayisalt.eu and provide your order number and the reason for the return.
2.2 Upon approval of your return request, you will receive instructions for returning the products.
3. Refund
3.1 Once we receive and inspect the returned products, we will proceed with a refund of the purchase amount.
3.2 Refunds will be processed using the same payment method used for the original purchase.
4. Shipping Costs
4.1 The costs of returning products are the responsibility of the customer unless otherwise agreed or if the product is defective or damaged upon receipt.
5. Defective or Damaged Products
5.1 If you have received a defective or damaged product, please contact us immediately at order@mayisalt.eu with photos of the affected product.
5.2 We will investigate the matter and, if necessary, arrange for replacement or a refund.
6. Exceptions
6.1 Some products, such as perishable goods or items not suitable for return due to health protection or hygiene reasons, cannot be returned.
7. Contact
7.1 For inquiries about our return policy, please contact us at:
Cornitas B.V.
Keizersgracht 241, 1016EA Amsterdam
Email: info@mayisalt.eu
By making purchases through www.mayisalt.eu, you agree to the terms of this return policy.
OUR PERSPECTIVE
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TRANSPARENCY AND INTEGRITY ARE IMPORTANT TO US
Trust is everything. The most important way to ensure trust is transparent and open communication. We are aware of this and that's why we have always taken care to be transparent and open to you from the first day we met with you. Because we want your love for us to always remain as natural, pure and clean as our salt.
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WE ARE PATIENT
It is difficult to produce naturally and respectful to nature because it requires patience. But the best things come after patience anyway. That's why our salt is unique. Because we are patient and attentive at every stage, from the crystallization of our natural spring water in the sun to the packaging, and we do not rush anything.
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WE ADD OUR LOVE TO OUR BUSINESS
Love is like a magic wand that beautifies everything it touches, and neither life nor work is without love. We also love to produce, to bring people together with what is healthy and delicious, in short, to do our job with all its difficulties and beauties, and to add our love while doing it. This is why our products are indispensable!
